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FREQUENTLY ASKED QUESTIONS

At Meliora Primary Care, we make it easy for individuals and families in Spokane, Spokane Valley, and nearby Washington communities to get trusted healthcare from home. Our telehealth services cover everything from primary care and women’s health to mental health and urgent care—all delivered by a licensed nurse practitioner. Browse our FAQs below to learn how virtual visits work, what services we offer, and how to get started with care in the Spokane area.

  • What is Meliora Primary Care and how does it work?
  • What services do you offer?
  • Do you accept insurance?
  • Can I pay out of pocket?
  • Is telehealth right for me?
  • What if I need labs or imaging?
  • Do you offer care for children?
  • Is my health information secure?
  • How do I schedule an appointment?
  • What areas do you serve?
  • What if I have an emergency?
What is Meliora Primary Care and how does it work?

Meliora Primary Care is a telehealth medical practice serving patients across Spokane, WA, and nearby areas. We offer high-quality, personalized care through virtual visits—so you can connect with a licensed nurse practitioner from the comfort of your home.

What services do you offer?

We provide a wide range of primary and specialty care services, including:

  • Women’s health and reproductive care

  • Mental health (anxiety, depression, ADHD follow-up)

  • Urgent care (cold, flu, UTIs, minor injuries)

  • Pediatrics (well-child exams and sports physicals)

  • Sleep, pain, pulmonary, endocrine, and cardiovascular care

  • Occupational services (like DOT exams)
    View our full list of services here https://melioraprimarycare.com/services.

Do you accept insurance?

Meliora Primary Care is a private-pay telehealth practice and does not bill insurance directly. However, we provide detailed receipts (superbills) that you can submit to your insurance provider for possible reimbursement, depending on your out-of-network benefits. Be sure to check with your insurance plan to see what’s covered.

Can I pay out of pocket?

Yes. We offer straightforward self-pay pricing with no surprise bills. Our rates are transparent and affordable, making quality care accessible even without insurance. Payment is due at the time of booking, and you’ll receive a receipt you can use for potential insurance reimbursement.

Is telehealth right for me?

Telehealth is a great option for many people—especially if you want convenient, private, and accessible care without the hassle of driving to a clinic. At Meliora Primary Care, we provide virtual visits that cover a wide range of medical needs including primary care, mental health, women’s health, pediatric care, and more.

If you live in Spokane, Spokane Valley, or nearby Washington communities, telehealth allows you to get personalized care from a licensed nurse practitioner right from your home, office, or anywhere with an internet connection. It’s ideal for managing chronic conditions, getting timely help for minor illnesses or injuries, and following up on previous care.

If you ever need labs, imaging, or in-person treatment, we’ll help coordinate that with a local provider. Telehealth isn’t right for emergencies—but it is a safe, effective, and modern alternative for most day-to-day healthcare needs.

What if I need labs or imaging?

We can order lab work or imaging and send referrals to local diagnostic centers in your area. Results are reviewed with you directly through your patient portal.

Do you offer care for children?

Yes. We provide pediatric care including annual wellness visits, sports physicals, and help with common childhood concerns like rashes, colds, and sleep issues.

Is my health information secure?

Yes. We use a HIPAA-compliant platform called Optimantra to handle all patient data, appointments, and payments—ensuring your health information stays private and protected.

How do I schedule an appointment?

New Patients will need to Register for Care before booking appointments. Click Here for our New Patient Registration. For Existing Patients, either on a Subscription Plan or not, can click “Book” anywhere on our site to schedule your vists, or Click Here for online scheduling. You’ll be guided through selecting a service, choosing a time, and submitting your info securely through our scheduling portal.

What areas do you serve?

We currently serve patients in Spokane, Spokane Valley, and surrounding areas in Washington State. Our nurse practitioner is licensed only in Washington.

What if I have an emergency?

Meliora Primary Care does not provide emergency care. If you are experiencing a life-threatening condition, please call 911 or go to your nearest emergency room immediately.

Photo Dr. Elizabeth Phenneger, DNP, ARNP, FNP-C

Dr. Elizabeth Phenneger, DNP, ARNP, FNP-C. Having grown up in Spokane, WA, my husband and I cherish living in this area. It is close to family and friends and has so much to offer in terms of outdoor living and education. My focus: Women's health, Mental health, Primary Care, Urgent Care. My passion: Helping people experience the best health that they can, as quickly as possible.

IMPORTANT: ⚠️ Telehealth Is Not for Emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.

Fax# +1(509) 420-9295

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